Ordering and Shipping
Your order will arrive in 2 to 4 days depending on the delivery method chosen. The fastest option is Chronopost.
To create an account, go to the “My Account” page.
How do I change my delivery address?
Go to the Account Details page to update your personal information.
With each order, the carrier you selected will send you a tracking link via email and SMS.
Do you store my credit card details?
We never store your payment information. We do not have access to it and cannot view it.
We charge VAT. The rate will be 20%.
We deliver to France, Belgium, and Luxembourg.
Will my items arrive in a single package?
Most items sold on our website are stored in our warehouse. However, for every 30 kg, a new package is used due to limitations imposed by Mondial Relay and Chronopost.
Returns and Exchanges
We accept returns within 14 days of the order date. Products must be new and unused.
We strive to provide the best service possible. Human errors can occur. In this case, contact us, and we will resolve the issue as quickly as possible.
We carefully pack items, but carriers may sometimes have had a rough night. If your order arrived damaged, send us photos of the package and the affected items. We will resolve the issue as quickly as possible.
Where should I go to request a return?
Contact us via the contact page, specifying your order number.
You can contact us from Monday to Saturday, 9 AM to 5 PM. You can find all our contact details on the contact page.
I entered the wrong delivery address.
Contact us as soon as possible by phone! If your package has not yet been dispatched, we can correct your address.
Can I modify or cancel my order?
Contact us; if your package has not yet been dispatched, you can modify or cancel your order.
Can I pre-order an out-of-stock item?
This feature is not yet available on our website. Maybe later 🙂